Frequently Asked Questions

ABOUT MYPATIENTS

  • What is MyPatients?
  • What type of information is available in MyPatients?

REGISTERING FOR MYPATIENTS

  • Who can register for the web based version of MyPatients?
  • I’m a Boston Children’s Hospital Provider, how do I register?
  • I’m an International Provider, how can I register?
  • How do I register?

SPONSORED USER ACCESS

  • What is Sponsored User access?
  • Who can register as a MyPatients Sponsor?
  • How do I register as a MyPatients Sponsor?
  • How does a Sponsor create an account for a practice member?
  • What is Sponsored User Validation?

ACCOUNT HELP

  • I need to reset my password or secure questions
  • I’m getting an error when I log in
  • I have a new email address, what do I do?
  • I switched practices, what do I do?
  • I’m having a different issue, what do I do?

PATIENT ACCESS HELP

  • I’m a PCP, what patients will I have access to?
  • Why am I unable to view a patient I should have access to?
  • What should I do if I want to request access to one of my patient’s records?
  • I’m a Sub-specialist/Non-PCP, how can I view my patient’s records?
  • How can I be added as a member of a patient's Care Team?
  • How do I individually request access to patients' records?
  • I received an invitation to view a patient record that includes a token. What do I do next?

CONTACT US

  • MyPatients Team

ABOUT MYPATIENTS

What is MyPatients?

MyPatients (https://mypatients.childrenshospital.org) is a web-based portal that enables providers and practice staff outside of the Boston Children’s Hospital computer network to view real-time clinical information about their patients’ care at Boston Children’s Hospital. MyPatients offers a secure, convenient, and easy-to-use way for outside providers to track and coordinate their patients’ care at Boston Children’s Hospital.

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What type of information is available in MyPatients?

The following information documented in a Boston Children’s Hospital record can be viewed in MyPatients:

  • Patient demographic information
  • PCP information
  • Problem list, medication list, allergy list, immunization list, procedure history
  • Previous admissions, ED visits, and outpatient visits:
    • Attending physician and contact information
    • Visit status (completed, no-show, canceled)
    • Diagnoses from visit
    • Notes from visit
    • Labs/studies from visit
  • PDFs/scanned documents
  • The following types of information documented in the Boston Children’s Hospital record cannot be viewed in MyPatients:
    • Imaging
    • Documents prior to 2004
    • Certain sensitive lab results or notes (ex. psych note; pregnancy test; HIV test)
    • Outside medical records
    • Confidential visit types: psychiatry, psychology, social work, gender management, Adolescent Substance Use & Addiction Program (ASAP program)
  • MyPatients is read-only. Users cannot update or delete existing data in our system.
  • PDFs are available to be downloaded and printed
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REGISTERING FOR MYPATIENTS

Who can register for the web based version of MyPatients?

  • All providers with an NPI may access the web version of MyPatients using one of two types of accounts:
    • MyPatients email account (registered email address and password)
    • Boston Children’s Hospital Credentials (Children’s ID and password)
  • Any providers and practice staff without an NPI can register, if a provider who is a MyPatients Registered User in their practice adds them as a Sponsored User
  • International Providers without an NPI may initiate the MyPatients registration process by contacting the BCH International Office (international.center@childrens.harvard.edu)
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I’m a Boston Children’s Hospital Provider, how do I register?

If you have Boston Children’s credentials and have access to Powerchart, you will have access to a patient’s Boston Children’s Hospital record through Powerchart.

If you are unable to access Powerchart, please contact the MyPatients team to verify that a MyPatients web-based portal account is appropriate for you.

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I’m an International Provider, how do I register?

  1. Complete the International Provider Registration Form from your desktop. Please do not write in response.
  2. Submit completed form and required documents to International.center@childrens.harvard.edu
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How do I register?

  1. Complete Online Registration Form
  2. Download, print, and sign required documents:
    1. A copy of a valid government issued ID (U.S. Driver’s License or Passport)
    2. A signed Certification & Agreement that is printed on your practice letterhead. If you do not have access to practice letterhead, please have your signature certified by a Notary Public.
    3. A signed Sponsorship Agreement that is printed on your practice letterhead.*
      *Sponsorship Agreement is optional—only complete if you are requesting Sponsorship privileges.
  3. Submit documentation via fax or email:
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SPONSORED USER ACCESS

What is Sponsored User access?

Sponsored User access allows clinicians with an NPI and an active MyPatients account to sponsor their clinical and administrative practice staff, including registered nurses, referral coordinators, social workers, and office managers. All Users who do not have an NPI number can be registered as a Sponsored User under a physician at their practice.

Sponsored Users will have access to the MyPatients Portal and ability to view medical records for all patients who have their sponsor (or another physician in the practice) listed as the PCP on the BCH medical record.

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Who can register as a MyPatients Sponsor?

Providers with registered MyPatients accounts are eligible to register as a MyPatients Sponsor.

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How do I register a MyPatients Sponsor?

To register a Sponsor, users need a MyPatients account. Boston Children’s Hospital credentials may not be used to sponsor users.

  • If user already has a MyPatients account:
    • Submit a signed Sponsorship Agreement to MyPatients Provisioning
    • Then your privileges are approved, user will receive an email with instructions for creating sponsored user accounts
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How does a Sponsor create an account for a practice staff member?

To create an account for a practice staff member, please follow the instructions below:

  1. Log in to MyPatients
  2. In the top right corner, click “Add/Manage Sponsored Users”
  3. Click “Create New Sponsored User”
  4. Complete the Sponsored User registration form
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What is Sponsored User Validation?

Twice a year, on April 1 and October 1, Sponsors will be asked to log in to MyPatients and complete Sponsored User Validation, a review of your list of active Sponsored Users, to ensure accuracy. Sponsors have thirty (30) days to complete the validation. If you do not complete the validation in time, your account and your Sponsored User accounts will be locked until you complete the validation.

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ACCOUNT HELP

I need to reset my password or secure questions

To reset your password:

  1. Go to the MyPatients home page
  2. Under the password box, see “Click here to reset a forgotten or expired password.”
  3. If you are a referring clinician, enter the email address associated with your MyPatients account to receive a single use passcode and further instructions.
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I am getting an error when I log in

If you are receiving an error message when logging in to your MyPatients account, please take a screen shot and send to the MyPatients team so that the issue can be resolved.

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I have a new email address, what do I do?

If you are a provider with an NPI, you are able to change your email address within the MyPatients portal.

Please follow the instructions below:

  1. Go to the top right corner and click “My Account”
  2. Change the email address associated with your MyPatients account
  3. Email the MyPatients portal team informing them of the new email address associated with your MyPatients account to ensure the old email address is deactivated.

If you are a Sponsored User, your Sponsor is able to create a new account with your updated email, which will require you to register your new Sponsored User account.

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I switched practices, what do I do?

If you have switched practices, please send an email informing the MyPatients team of the change. Please include the name of your old practice, new practice name, phone number, address, fax, email (if changed), and if you were a sponsor at the previous practice.

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I’m having a different issue, what do I do?

Please contact the MyPatients team with your MyPatients email log in, full name, and detailed description of the problem. The MyPatients team will get back to you within 2 business days.

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PATIENT ACCESS HELP

I’m a PCP, what patients will I have access to?

You or another provider at your practice will have access to view medical records for all patients who have you or another member of your practice listed as their PCP on their BCH medical record.

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Why am I unable to view a patient I should have access to?

If you are unable to view a patient record that you should have access to, please request PCP access for this patient within the MyPatients Portal. You are unable to view records of any patient that does not have you listed as the Primary Care Physician on their Boston Children’s Hospital medical record.

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What should I do if I want to request access to one of my patient’s records?

If you would like to request access to a patient’s record, please select the “Request PCP Access” message when you attempt to access a patient record. This will trigger an email to the MyPatients team to begin the PCP Update Process.

In order for a PCP to be updated, the patient or patient’s family must verbally confirm the PCP to update the patient’s file. Please note this process takes 2-3 business days.

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I’m a Sub-specialist/Non-PCP, how can I view my patient’s records?

Sub-specialists and other non-PCP providers can access MyPatients and view patient records if they are listed as a member of the patient's Care Team. Sub-specialists and other non-PCP providers can also individually request access to patients’ records.

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How can I be added as a member of a patient's Care Team?

Patients/guardians will need to take action. Please ask patients/guardians to add their providers to their Care Team list at Boston Children's Hospital. Care Team members can be added or removed when calling to schedule an appointment or checking in for an appointment. Patients/guardians can also request to make changes via the patient portal during pre-check-in or at the kiosks during check-in.

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How do I individually request access to patients' records?

On the “Patient Selection” Page, you can search by patient name and DOB or MRN.

If you receive the “not authorized” message for one of your patients, click “request non-PCP access.” Your request will be sent to the patient or guardian to approve using their MyChildren’s patient portal account. You will receive a notification to your registered email when you are granted access to a patient’s account.

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I received an invitation to view a patient record that includes a token. What do I do next?

You must have a registered MyPatients account to activate a token. If you do not yet have a MyPatients account, visit the MyPatients Registration Page.

Once you have set up your MyPatients account, log in to MyPatients. In the top, right-hand corner of the page, click on “Validate a Token.” Enter the token in the invitation, as well as the MRN it corresponds to, and then click submit. Please note that tokens are unique to a specific MRN, and expire six months after being issued.

If token validation is successful, you will be able to access the record when you search the patient on the MyPatients Homepage.

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CONTACT US

MyPatients Team

Still having trouble? Email mypatients@childrens.harvard.edu with any questions or call 617 919 2284 or 617 919 6033.

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