|
MyPatients (https://mypatients.childrenshospital.org) is a web-based portal that enables providers and practice staff outside of the Boston Children’s Hospital computer network to view real-time clinical information about their patients’ care at Boston Children’s Hospital. MyPatients offers a secure, convenient, and easy-to-use way for outside providers to track and coordinate their patients’ care at Boston Children’s Hospital.
Return to topThe following information documented in a Boston Children’s Hospital record can be viewed in MyPatients:
If you have Boston Children’s credentials and have access to Powerchart, you will have access to a patient’s Boston Children’s Hospital record through Powerchart.
If you are unable to access Powerchart, please contact the MyPatients team to verify that a MyPatients web-based portal account is appropriate for you.
Once your account has been created, you will be able to log in using your BCH credentials (CH ID, enterprise password, and Duo Mobile authentication).
Return to topSponsored User access allows clinicians with an NPI and an active MyPatients account to sponsor their clinical and administrative practice staff, including registered nurses, referral coordinators, social workers, and office managers. All Users who do not have an NPI number can be registered as a Sponsored User under a physician at their practice.
Sponsored Users will have access to the MyPatients Portal and ability to view medical records for all patients who have their sponsor (or another physician in the practice) listed as the PCP on the BCH medical record.
Return to topProviders with registered MyPatients accounts are eligible to register as a MyPatients Sponsor.
Return to topTo register a Sponsor, users need a MyPatients account. Boston Children’s Hospital credentials may not be used to sponsor users.
To create an account for a practice staff member, please follow the instructions below:
Twice a year, on April 1 and October 1, Sponsors will be asked to log in to MyPatients and complete Sponsored User Validation, a review of your list of active Sponsored Users, to ensure accuracy. Sponsors have thirty (30) days to complete the validation. If you do not complete the validation in time, your account and your Sponsored User accounts will be locked until you complete the validation.
Return to topTo reset your password:
If you are receiving an error message when logging in to your MyPatients account, please take a screen shot and send to the MyPatients team so that the issue can be resolved.
Return to topIf you are a provider with an NPI, you are able to change your email address within the MyPatients portal.
Please follow the instructions below:
If you are a Sponsored User, your Sponsor is able to create a new account with your updated email, which will require you to register your new Sponsored User account.
Return to topIf you have switched practices, please send an email informing the MyPatients team of the change. Please include the name of your old practice, new practice name, phone number, address, fax, email (if changed), and if you were a sponsor at the previous practice.
Return to topPlease contact the MyPatients team with your MyPatients email log in, full name, and detailed description of the problem. The MyPatients team will get back to you within 2 business days.
Return to topTo log in, please use your BCH credentials (CH ID, enterprise password, and Duo Mobile authentication).
If you have not yet transitioned to Duo Mobile, please refer to the eHelp page for instructions. If you need require Duo Mobile assistance, call the help desk at 617-355-4357.
For all other issues, please email the MyPatients team.
Return to topYou or another provider at your practice will have access to view medical records for all patients who have you or another member of your practice listed as their PCP on their BCH medical record.
Return to topIf you are unable to view a patient record that you should have access to, please request PCP access for this patient within the MyPatients Portal. You are unable to view records of any patient that does not have you listed as the Primary Care Physician on their Boston Children’s Hospital medical record.
Return to topIf you would like to request access to a patient’s record, please select the “Request PCP Access” message when you attempt to access a patient record. This will trigger an email to the MyPatients team to begin the PCP Update Process.
In order for a PCP to be updated, the patient or patient’s family must verbally confirm the PCP to update the patient’s file. Please note this process takes 2-3 business days.
Return to topSub-specialists and other non-PCP providers can access MyPatients and view patient records if they are listed as a member of the patient's Care Team. Sub-specialists and other non-PCP providers can also individually request access to patients’ records.
Return to topPatients/guardians will need to take action. Please ask patients/guardians to add their providers to their Care Team list at Boston Children's Hospital. Care Team members can be added or removed when calling to schedule an appointment or checking in for an appointment. Patients/guardians can also request to make changes via the patient portal during pre-check-in or at the kiosks during check-in.
Return to topOn the “Patient Selection” Page, you can search by patient name and DOB or MRN.
If you receive the “not authorized” message for one of your patients, click “request non-PCP access.” Your request will be sent to the patient or guardian to approve using their MyChildren’s patient portal account. You will receive a notification to your registered email when you are granted access to a patient’s account.
Return to topYou must have a registered MyPatients account to activate a token. If you do not yet have a MyPatients account, visit the MyPatients Registration Page.
Once you have set up your MyPatients account, log in to MyPatients. In the top, right-hand corner of the page, click on “Validate a Token.” Enter the token in the invitation, as well as the MRN it corresponds to, and then click submit. Please note that tokens are unique to a specific MRN, and expire six months after being issued.
If token validation is successful, you will be able to access the record when you search the patient on the MyPatients Homepage.
Return to topStill having trouble? Email mypatients@childrens.harvard.edu with any questions or call 617 919 2284.
Return to top