What is MyPatients?

MyPatients (https://mypatients.childrenshospital.org) is a web-based portal that enables providers and practice staff outside of the Boston Children’s Hospital computer network to view real-time clinical information about their patients’ care at Boston Children’s Hospital. MyPatients offers a secure, convenient, and easy-to-use way for outside providers to track and coordinate their patients’ care at Boston Children’s Hospital.

What type of information is available in MyPatients?

Who can register for the web based version of MyPatients?

• All providers with an NPI may access the web version of MyPatients using one of two types of accounts:
  • MyPatients email account (registered email address and password)
  • Boston Children’s Hospital Credentials (Children’s ID and password)
• Any providers and practice staff without an NPI can register, if a provider who is a MyPatients Registered User in their practice adds them as a Sponsored User
• International Providers without an NPI may initiate the MyPatients registration process by contacting the BCH International Office (international.center@childrens.harvard.edu)

I’m a Boston Children’s Hospital Provider, how do I register?

If you have Boston Children’s credentials and have access to Powerchart, you will have access to a patient’s Boston Children’s Hospital record through Powerchart.

If you are unable to access Powerchart, please contact the MyPatients team to verify that a MyPatients web-based portal account is appropriate for you.

Once your account has been created, you will be able to log in using your BCH credentials (CH ID, enterprise password, and Duo Mobile authentication).

I’m an International Provider, how do I register?

1. Complete the International Provider Registration Form from your desktop. Please do not write in response.
2. Submit completed form and required documents to International.center@childrens.harvard.edu

How do I register?

1. Complete Online Registration Form
2. Download, print, and sign required documents:
   1. A copy of a valid government issued ID (U.S. Driver’s License or Passport)
   2. A signed Certification & Agreement that is printed on your practice letterhead. If you do not have access to practice letterhead, please have your signature certified by a Notary Public.
   3. A signed Sponsorship Agreement that is printed on your practice letterhead.*
      *Sponsorship Agreement is optional—only complete if you are requesting Sponsorship privileges.
3. Submit documentation via fax or email:
   • Fax number: 617-740-4484
   • Attention: MyPatients Provisioning
   • Email: mypatientsprovisioning@childrens.harvard.edu
   • Attention: MyPatients Provisioning

What is Sponsored User access?

Sponsored User access allows clinicians with an NPI and an active MyPatients account to sponsor their clinical and administrative practice staff, including registered nurses, referral coordinators, social workers, and office managers. All Users who do not have an NPI number can be registered as a Sponsored User under a physician at their practice.

Sponsored Users will have access to the MyPatients Portal and ability to view medical records for all patients who have their sponsor (or another physician in the practice) listed as the PCP on the BCH medical record.

Who can register as a MyPatients Sponsor?

Providers with registered MyPatients accounts are eligible to register as a MyPatients Sponsor.

How do I register a MyPatients Sponsor?

To register a Sponsor, users need a MyPatients account. Boston Children’s Hospital credentials may not be used to sponsor users.

• If user already has a MyPatients account:
  • Submit a signed Sponsorship Agreement to MyPatients Provisioning
  • Then your privileges are approved, user will receive an email with instructions for creating sponsored user accounts

How does a Sponsor create an account for a practice staff member?

To create an account for a practice staff member, please follow the instructions below:

1. Log in to MyPatients
2. In the top right corner, click “Add/Manage Sponsored Users”
3. Click “Create New Sponsored User”
4. Complete the Sponsored User registration form

What is Sponsored User Validation?

Twice a year, on April 1 and October 1, Sponsors will be asked to log in to MyPatients and complete Sponsored User Validation, a review of your list of active Sponsored Users, to ensure accuracy. Sponsors have thirty (30) days to complete the validation. If you do not complete the validation in time, your account and your Sponsored User accounts will be locked until you complete the validation.

I need to reset my password or secure questions

To reset your password:

1. Go to the MyPatients home page
2. Under the password box, see “Click here to reset a forgotten or expired password.”
3. If you are a referring clinician, enter the email address associated with your MyPatients account to receive a single use passcode and further instructions.

I am getting an error when I log in

If you are receiving an error message when logging in to your MyPatients account, please take a screen shot and send to the MyPatients team so that the issue can be resolved.

I have a new email address, what do I do?

If you are a provider with an NPI, you are able to change your email address within the MyPatients portal.

Please follow the instructions below:

1. Go to the top right corner and click “My Account”
2. Change the email address associated with your MyPatients account
3. Email the MyPatients portal team informing them of the new email address associated with your MyPatients account to ensure the old email address is deactivated.

If you are a Sponsored User, your Sponsor is able to create a new account with your updated email, which will require you to register your new Sponsored User account.

I switched practices, what do I do?

If you have switched practices, please send an email informing the MyPatients team of the change. Please include the name of your old practice, new practice name, phone number, address, fax, email (if changed), and if you were a sponsor at the previous practice.

I’m having a different issue, what do I do?

Please contact the MyPatients team with your MyPatients email log in, full name, and detailed description of the problem. The MyPatients team will get back to you within 2 business days.

I am a Boston Children’s Hospital Provider having issues logging in

To log in, please use your BCH credentials (CH ID, enterprise password, and Duo Mobile authentication).

If you have not yet transitioned to Duo Mobile, please refer to the eHelp page for instructions. If you need require Duo Mobile assistance, call the help desk at 617-355-4357.

For all other issues, please email the MyPatients team.

I’m a PCP, what patients will I have access to?

You or another provider at your practice will have access to view medical records for all patients who have you or another member of your practice listed as their PCP on their BCH medical record.

Why am I unable to view a patient I should have access to?

If you are unable to view a patient record that you should have access to, please request PCP access for this patient within the MyPatients Portal. You are unable to view records of any patient that does not have you listed as the Primary Care Physician on their Boston Children’s Hospital medical record.

What should I do if I want to request PCP access to one of my patient’s records?

On the “Patient Selection” Page, you can search by patient name and DOB or MRN. If you receive the “not authorized” message for one of your patients, click “Request-PCP Access.” This will trigger an email to the MyPatients team to begin the PCP Update Process.

In order for a PCP to be updated, the patient or patient’s family must verbally confirm the PCP to update the patient’s file. Please note this process takes 3-5 business days. Once captured as a patient’s PCP, you will be authorized to access the patient’s record through this portal AND you will be a recipient of all automated clinical document distribution.

I’m a Sub-specialist/Non-PCP, how can I view my patient’s records?

Sub-specialists and other non-PCP providers can access MyPatients and view patient records if they are listed as a member of the patient's Care Team. Sub-specialists and other non-PCP providers can also individually request access to patients’ records.

In order to be added as a member of a patient’s Care Team the patient/legal guardians will need to take action. Please ask patients/guardians to add all providers to their Care Team list at Boston Children's Hospital. Patients/guardians may request to make changes via the patient portal during pre-check-in or at the kiosks during check-in. Care Team members can also be added or removed when calling to schedule an appointment or checking in for an appointment.

What should I do if I want to request Sub-specialist/Non-PCP access to one of my patient’s records?

On the “Patient Selection” Page, you can search by patient name and DOB or MRN. If you receive the “not authorized” message for one of your patients, click “Request Non-PCP Access.” This will trigger an email to the MyPatients team to begin the Non-PCP Update Process. In order for a Care Team member (Non-PCP) to be updated, the patient or patient’s family must verbally confirm the request. Please note this process takes 3-5 business days. Once added to the patient’s ‘Care Team’ list, you will be authorized to access the patient’s record through this portal AND you will be a recipient of all automated clinical document distribution.

MyPatients Team

Still having trouble? Email mypatients@childrens.harvard.edu with any questions or call 617 919 2284.